Frequent Asked Questions

Click on Question to see Answer
Q: Is Capsule a hardware or software product?
It's a bit of both!

Our dedicated photo & video hardware lives in your home, responsible for working with the software on your devices. This combination of hardware & software allows us to offer you the privacy of hard drive, and the convenience of Cloud.

Here are some pictures of the Capsule hardware - designed to match your home decor :D
Q: What's the difference between Capsule and Cloud (e.g. Google Photos, Apple iCloud, Drobox, etc)?
For one thing we don't think your photos should belong to Google or Apple.

Our mission is protect your memories. Always. We don't believe in making money from your personal information or precious memories. None of this ad-driven stuff. So your photos & videos will always belong to you. Period.

Our guiding principle is to act with your best interest in mind. 

Now Imagine being able to access every single photo / video you've ever taken, from anywhere in the world. With every new new memory automatically archived to the safety & comfort of your home.

Here are the key differences between Capsule vs. Google Photos:
   * totally private, home based storage
   * back up photos as soon as you take them - no need to wait till you get on WiFi (though that option exists too)
   * no limit on storage
   * No monthly cost
   * archive photos & videos in original resolution
Q: Why did you create Capsule?
A number of us on the team have experienced the irrecoverable loss of personal photos & videos. Finding no other products on the market that is easy of use, simple to setup, and with a keen focus on privacy, we decided to build one for ourselves, our family & friends.

After developing & testing Capsule in our own homes, and becoming absolutely enamored with reliving our favourite moments using it, we want to bring the gift to you.
Team Capsule at your service...
Q: How do I set up Capsule?
   1. Plug the provided power cable and Ethernet (for your router) into Capsule
   2. Download the Capsule app on your device - you can find this in the App Store on your mobile, tablet, or computer
   3. Follow the steps to log into Capsule
And you're done!
The entire set up should take no more than 3 minutes. Our technology has been built to "just work".

From now on, any photos you take on your phone, tablet will automatically and instantly (yip, instantly) will be archived to your Capsule at home
Q: How do I access photos / videos backed up with Capsule?
On each of your devices, you can download the Capsule app from the App Store.
With this app, not only could you view all photos / videos archived with Capsule, you can also search for any photos or videos using people names, pets, dates, locations, etc
Q: How much storage does Capsule have?
Capsule deliberately doesn't come with any storage. So it works with any and all existing hard drives you have. Two reasons why we did this:
   * you won't run out of space and be forced to buy a new Capsule every 2~3 years
   * by keeping the cost of Capsule affordable, we make it possble for everyone to keep their photos safe & close by
Q: Where does Capsule store my photos / videos?
Capsule stores all of your photos & videos in the security of your home.
Q: How secure is Capsule?
Capsule is pretty secure. You're protected by the following:
   1. Your photos & videos are physically stored at home, not on our servers
   2. Capsule is protected by your WiFi security at home
   3. Capsule has it's own permission system, giving you full control over who sees your photos & videos

We utilize 256bit AES encryption for all transmission of your photos & videos - this what government agencies like NSA (National Security Agency) uses to encrypt its data.
Most importantly, because we think you should always own your photos, we will never have access to your photos. Ever.
Q: What happens when I run out of storage space?
Capsule will automatically notify you when you're running low on space. This will give you a chance to purchase a new hard drive. Your Capsule mobile app will give you precise instructions on moving your photos from the old hard drive to the new one.